Analyze 10,000 tickets in the time it takes to read 10.
Zendesk Explore costs $49/agent/month. Manual triage takes weeks. AI sentiment analysis, auto-categorization, and response drafts. All inside the spreadsheet your team already uses.
Manual ticket triage is a bottleneck that costs you customers.
Support teams drown in unstructured feedback. Critical issues get buried. Response times suffer. Angry customers churn.
To read 10,000 tickets manually
At 2-3 minutes per ticket (read, categorize, route), 10,000 tickets takes a team of 3 agents over a month of full-time work.
Zendesk Explore analytics
Enterprise support analytics cost $49-$150 per agent per month. A 10-person team pays $490-$1,500/month just to understand their own ticket data.
Of churn is preventable
Two-thirds of customer churn could be prevented with faster, more empathetic responses. But you cannot fix what you cannot see in the data.
3 formulas. 10,000 tickets. Minutes.
Export tickets from Zendesk, Intercom, or Freshdesk. Paste into Google Sheets. Type one formula per column. AI does the rest.
Export tickets into Column A
Export from Zendesk, Intercom, Freshdesk, or any helpdesk. CSV export into Google Sheets. Ticket text goes in column A.
Type =AI_SENTIMENT(A1) in B1
AI reads the ticket, determines sentiment intensity, and returns a confidence score. Instantly flag the angriest customers.
Type =AI_CATEGORIZE(A1, "Billing, Shipping, Product, Account, Other") in C1
Auto-sort every ticket into your support categories. No manual tagging, no missed tickets, no inconsistency between agents.
Type =AI_REVIEW_RESPONSE(A1) in D1
AI drafts a professional, empathetic response for each ticket. Agents review and personalize instead of writing from scratch.
Drag all formulas down. Full triage complete.
10,000 tickets: sentiment-scored, categorized, and response-drafted. Filter by "Negative" sentiment to prioritize at-risk customers. Pivot by category to find trends.
See it triage 10 real support tickets.
Click "Triage Tickets" to watch sentiment, categories, and response drafts populate in real time.
| A - Ticket | B - Sentiment | C - Category | D - Draft Response |
|---|
Same inbox. Completely different response time.
On the left: a wall of unread tickets. On the right: prioritized, categorized, response-ready intelligence.
+ 9,995 more tickets waiting to be read...
How much would you save?
Enter your monthly ticket volume. See what you save in agent hours and tool costs.
Monthly cost comparison
Replace $490/month analytics for $9.99.
Every method compared side by side. Prices verified as of March 2026.
| Method | Monthly Cost | Time for 5,000 Tickets | Setup Time | Response Drafts |
|---|---|---|---|---|
| Manual triage | $9,900 | 200 hours | None | No |
| Zendesk Explore | $490/mo | Built-in (limited NLP) | 4-8 hours | No |
| MonkeyLearn | $299/mo | 2 hours (with setup) | 4 hours | No |
| ChatGPT (copy/paste) | $20/mo | 30+ hours | None | Yes (one at a time) |
| SheetSense Best Value | $9.99/mo | 5 minutes | 60 seconds | Yes (all at once) |
Manual triage at 2.5 min/ticket, $50/hr agent cost. Zendesk Explore at $49/agent, 10-agent team. All prices March 2026.
5 AI functions. Complete ticket intelligence.
Your customers are waiting. Start responding faster in 60 seconds.
Free forever. 50 AI calls/month. All 20 functions included. No credit card required.
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